How to stop workers compensation claims and use company culture to improve profitability

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• published: 23 Sep 2013
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800-967-6543 www.vantreo.com Stop workers compensation claims and reduce on-the-job injuries; improve company culture, leadership training; manager safety training; increase profits; lower workers compensation insurance premium; Do you sometimes feel like you are playing a losing game. Workers compensation claims can cripple an organization. They're also critical indicators of poor morale and low productivity. So if you can eliminate work comp claims you can increase profitability. One thing that I love about workers compensation turnarounds is the fact that work comp is the one insurance coverage that the employer has the most control over. So to eliminate workers compensation claims you need to change what is normal. We call it W.I.N. "what is normal". Things are normal in your organization either because that's the way they've always been or because that's the way you want them to be. If each package was a workers compensation claim that needs to be processed, the answer wouldn't be in moving those packages faster or processing each workers compensation claim faster or better, the answer would be in stopping the conveyor belt. So let me give you a three-part strategy to stop work comp claims: Safety First - Imagine a world without insurance, a world where every workers compensation claim has to be paid out of your organization's own checkbook. If this was the case, would you do anything differently? Safety has to be the number one priority in your organization. Every job, every process has a way of being done safely. If you work on an oil rig, a six inch difference in the placement of your foot can mean the difference between life or death. And at the same time we're seeing six figure workers compensation claims coming out of the office environment. So safety has to be your number one priority. There's a great YouTube video call Safety First at Alcoa where former VP Bill O'Rourke explains what CEO Paul O'Neil did to turn around the profitability of the entire organization based on safety first at Alcoa. The message has to come from the top. If this sounds like it's a warm and fuzzy, oh yes we've heard it all before, type of conversation you'll be missing a critical point. Safety first is the foundation, the structure that everything needs to be built in...as if you had no insurance. Watch the Alcoa video. I haven't heard it said better. It Takes a Village -- It will be difficult if not impossible to stop workers compensation claims if your entire team is not in it with you. I hear employers tell me that their employees are nine to fivers, they don't care, and in fact if they get injured they want every penny that is coming to them. Well, my thought is that if your entire team is not in it with you they will ultimately take the organization down. The truth is that most people want to be involved with a company that is successful. So that means it takes the entire team to change what is normal...it takes a village. The Manager Leader -- Your middle level managers are the key to eliminating workers compensation claims because they're the closest to the people getting hurt. The challenge is that most middle level managers and supervisors have never been trained to be true leaders. They usually have been trained to be a boss and where do they get the training ...maybe from a prior job, a gut instinct or maybe the way their parents raised them. They don't know how to coax, encourage and inspire people to do better work. But as soon as you get those middle level supervisors and managers trained on how to give constructive feedback and be the leader that they need to be you'll dramatically increase productivity and eliminate workers compensation claims. Play to WIN -- I've just given you a powerful and proven strategy to stop workers comp claims. Bidding your insurance, getting angry at the people having the claims is not going to get you the results you want. You have to change what is normal. http://youtu.be/dhp_c4eVCpY